Refund policy
Refund policy
How does the Return process work?
1. Returns are only allowed for apparel, but only if the product is defective. Size exchanges are not accepted.
Customized merchandise cannot be returned or refunded.
To initiate a return, contact us via WhatsApp with your Order ID and a valid reason for the return. You can find your order details by logging into your account.
We don't offer a pickup service, so you need to ship the product back to us on your own.
What are the terms and conditions for a refund?
Cancellations:
-If you want to cancel your order before it's sent out, we'll refund your money within 1-2 days.
-If you cancel after the product has been shipped, we'll refund you after we get the package back. But, we'll subtract the shipping fee from your refund.
-All refunds will be given as store credit.
Defective/Damaged in Transit:
If our team confirms that your product is defective or was damaged during shipping, you can choose to get a refund in your bank account or as reward points, whichever you prefer.
Wrong/Missing Products:
If you receive damaged items or the wrong products, we'll happily exchange them or refund the full amount you paid, but in the form of store credit. We'll do this after we get the products back and check their quality.
What is the refund policy for returns of orders placed during a sale?
If an order placed during a sale is returned to us, only the amount paid by you will be refunded, not the current product price in the form of store credit.
What are the terms of the Return Policy?
-You can return clothing within 2 days after it's been delivered to you.
- If the clothing you got is defective, you don't have to send it back. Just take pictures of it and send them to us on WhatsApp.
-The clothes you're returning must be in their original condition. That means they shouldn't be used, damaged, worn, washed, or packed differently, or we won't accept the return. Keep them safe to avoid damage while sending them back.
-We can't refund the handling charges for Cash On Delivery orders.
-For hygiene reasons, if it's clear that you've worn, washed, or dirtied the item, we might not accept the return.
In case I return the products, will the COD / Shipping charges be credited back?
-Return Process:
You can only return clothing if it's defective, not if you want a different size.
Customized items can't be returned or refunded.
To start a return, contact us on WhatsApp with your order number and why you want to return it. You can find your order details by logging into your account.
You need to send the product back yourself because we don't have a pickup service.
-Refund Terms:
If you cancel your order before it's shipped, you'll get your money back in 1-2 days.
If you cancel after it's shipped, you'll get a refund once we get the package back, but we'll subtract the shipping fee.
All refunds will be in the form of store credit.
-Defective or Damaged Items:
If our team confirms a defect or damage, you can choose to get your refund in your bank account or as reward points, whichever you prefer.
-Wrong or Missing Products:
If you get damaged or wrong products, we'll exchange them or refund the full amount as store credit after we get the products back and check them.
-Sale Orders Return Policy:
If you return something from a sale, we'll refund what you paid, not the current product price.
-Return Policy Terms:
You can return clothing within 2 days after it's delivered.
If it's defective, you don't need to send it back. Just send us pictures on WhatsApp.
The returned item should be in its original condition and not used, damaged, worn, washed, or packed differently. Keep it safe while sending it back.
Cash On Delivery charges and shipping charges are non-refundable.
If it's obvious that you've worn, washed, or soiled the item, we might not accept the return.